The reporting of credit accounts is governed by the Fair Credit Reporting Act (FCRA) and is not the same as the Fair Debt Collection Practices Act (FDCPA). Credit reporting is an optional service for all creditors and there are many credit accounts that are not reported to the credit bureaus (cable, phone, rent, loans, etc). For this reason, the absence of a delinquent account on your credit profile is not related to the validity of the account or the responsibility to repay the debt.

If you have an outstanding debt that has not been paid, whether it is on your credit report or not, you are still responsible for resolving it.

Accounts that are sent to collections typically remain on a consumer’s credit report for seven years. However, there are some instances where an account can be deleted when paid in full. Contact us to see if your account qualifies.

Only you can decide which option is best for you to resolve your debt. In reviewing the available options, make sure to select an option and payment that you truly can afford. Should you miss a payment, the agreement may be voided and full balance may be due. Consider if you can afford to pay the full balance today, defer the payment by a few days, or pay it over monthly payments. If paying your account in full is not an option right now, you may, if available, offer to resolve your account for less than what you owe.

Yes! If you are presented with an option to negotiate to pay less, any reasonable offer to settle your account for less will be considered. Please begin the negotiation process by presenting a reasonable offer to settle, or it may not be accepted. If the offer is reasonable, we will come back with up to 3 counter offers. You may choose to accept one of our counter offers, or you can choose to make another offer.

Any reasonable offer to settle your account for less will be considered. The offer that you make to settle should represent a reasonable percentage of the balance owed. A reasonable offer will be accepted, or we may come back with up to 3 counter offers. You may choose to accept one of our counter offers or make us another offer.

A counter offer is an alternative resolution amount that may be presented back to you if your original offer was not accepted. You may receive up to 3 counter offers each time. To resolve your account, you can either accept one of these counter offers or present a different amount.

If you are sued you can contact the collection agency to negotiate an out-of-court settlement in exchange for having the lawsuit dropped.

Failure to negotiate a settlement or show up for your court date, the court will likely rule in the favor of the collection agency and a default judgement or court order will be placed against you. This means you could have your wages garnished or a lien placed against your property. A default judgment typically occurs 20 days after service of a lawsuit. In many states, judgments are enforceable for ten to twenty years, and can be renewed.

If you don’t pay the debt and you do owe the money, a collection agency may eventually file a lawsuit against you. If the agency gets a judgment in that lawsuit, it can seek repayment of the debt via legal methods such as wage garnishment or freezing your bank accounts.

The range of monthly period(s) to resolve your account varies by each account. The system will not allow you to set up payment arrangements beyond a permitted range. Consider what you can realistically afford to pay according to your payroll frequency. Remember that if you miss a payment or are late in paying, the agreement may become null and void. Make sure that you feel confident about your ability to pay the agreed upon scheduled amount each monthly period for the entire term of the agreement.

Even if you don’t have enough money to satisfy your account today, there may still be options available. For instance, consider making more affordable monthly/semi-monthly/weekly/bi-weekly installments and if possible, defer the first payment. Or, see if you qualify to resolve your account for less than what you owe. 

You can login to your account online to make your payments, contact us via phone, email or the live chat option on our website.

The first payment will be processed on the date that you select.  If more than one payment is set up, the payment will automatically occur on the scheduled date in the payment plan. Dates are generated based upon weekly, bi-weekly, 28 day and monthly intervals. You may review your account status online by logging into your account at any time to verify payment receipt and posting.

We do not provide tax advice. The following is for general information purposes only. The discharge of indebtedness may be considered taxable income. Resolutions that result in debt forgiveness of an amount equal to or greater than $600 may be reported to Internal Revenue Service. As to whether you will have a tax consequence is based on your specific financial situation at the time of the account resolution. For more information, visit www.irs.gov or seek the advice of a tax professional or other qualified advisor.

Your agreement to resolve the account is based on all payments being received on time. Should you miss a payment, the agreement may become null and void and you may face additional consequences.  The full balance, return fees, less any payments applied to the account, may be due. If you anticipate missing a payment, please contact us before the scheduled payment is due to discuss what options may be available to you.

Visa, Mastercard, American Express and Discover debit or credit cards are allowed. You may set up direct withdrawal from your savings or checking account.